Expert Systems For Federal Agency Needs
If communication with the regulated community is your responsibility, you understand the difficult and important task that Congress created in SBREFA. Knowledge-based expert systems can respond to the needs of small business and the requirements of the Act. Interactive expert systems can communicate your regulation to an interested small business based on its own problems and its specific circumstances.
The increasing penetration of computer systems among small businesses and other entities makes the distribution of expert knowledge to the community using a disc or web site a realistic solution. The US Department of Labor has pioneered this approach on the e-laws pages of its web site.
Expert Systems For Customer Support Needs
If communication and support for customers is your responsibility, you understand the problems of identifying and resolving support problems. Knowledge-based expert systems can respond to the needs of individual customers and businesses. Interactive expert systems can communicate your message or service solution based on the problems and specific circumstances identified by the customer.
A computerized expert system can extend your resources by "cloning" the knowledge of your staff to efficiently provide answers to tricky but routine problems, saving the human experts for the problems that require more than knowledge.
The CONSAD team of analysts will work with you and your team of technical, marketing, and legal experts to organize the support system. The decision logic of your system is detailed in readable non-technical text rule generated by the expert system. Flow charts, tables and other documentation can be prepared to provide quality control over the information given to the small business and other entities that depend on your help.
Let CONSAD introduce you and your colleagues to knowledge-based expert systems.
Self-Service Assistance: Expert Systems Technology at CONSAD
The development of expert systems consist of the analysis, organization, and documentation of knowledge and its formulation in a computerized system. Depending upon the complexity of the problem at hand, and expert system may consist of a few questions or a multistage enquiry. CONSAD knowledge engineers have had experience in developing a variety of systems to guide understanding of regulations and other information. Example of our work are listed below.
Environmental Protection Agency
- Class V Advisor - Helps firms understand their responsibilities
under the Class V Injection Well rules
Online
- Auto Recycler Advisor - Guides firms to state specific information on a wide variety of topics important to running an environmentally compliant auto scrap recycling operation. Online
OSHA Expert Advisors
- Asbestos Advisor - For building owners, managers and lessees, as well as for contractors of building renovation, maintenance, and housekeeping services to help them define their responsibilities. Download
- Confined Spaces Advisor - provides interactive expert help for the Permit Required Confined Spaces Standard (29 CFR 1910.146). Download Online
- Fire Safety Advisor - helps business owners understand the various regulations affecting fire safety and how they apply to their situation. Download Online
- Lockout/Tagout Advisor This system helps resolve the applicability of several inter-related regulations on control of hazardous energy. Beta release first quarter 1999. Download
- Hazard Awareness Advisor - This Advisor is directed toward small businesses that do not have professional staff to help identify regulations that affect a particular small business. It will ask about the activities, facilities, materials, and equipment that are part of a particular business establishment. It will then advise users on significant hazards that may be in their workplace, control measures that should be taken and any OSHA regulations that apply. Download Online
- General Industry Lead Advisor - Control of exposure to lead is an important issue. Download
Small Business Administration
- Choosing a Business Structure - Helps firms select an an appropriate business form that meets their need and circumstances -- Part of the BusinessLaw.Gov site.
- Size Standards for Small Business - Helps small firms confirm the applicable size standard based on the new NAICS code. -- Part of the BusinessLaw.Gov site.